Case Studies
These case studies showcase my ability to manage evolving challenges through practical, achievable, and agile solutions.
Digital Revolution for Flight Centre
Minimal automation with manual processes and "dumb" terminals for reservations.
Directed $10M digital transformation, deploying 1,200+ systems and custom trust accounting across 200 shops in four countries.
Unprecedented speed rollout enabling 24/7 global reservations and a scalable platform supporting multi-billion dollar expansion.
Multi-Billion Dollar Financial Migration
Critical payment processing outsourced to third-party bank, limiting operational control.
Led BSP Migration, moving processing for $3.3B annual funds to a custom in-house system.
On time, on budget completion setting a global IATA standard of excellence for project delivery.
Cloud Education for Global Non-Profits
Scalable eLearning solution needed for regions with varying connectivity and limited budgets.
Led a team of 15 to develop "Crosswired," an Amazon SES cloud-based SaaS platform with a CI/CD pipeline.
Successfully delivered educational content worldwide while significantly reducing operational costs.
Manufacturing Operational Excellence
Mid-sized firm losing competitiveness due to data silos and outdated ERP systems.
Implemented cloud-based ERP upgrade, demand forecasting, and collaborative tools like Slack and Teams.
35% increase in production efficiency, 15% cost reduction, 40% increase in customer satisfaction.
Ready to Transform Your Business?
Let's bridge the gap between complex technology and real-world results. With four decades of global experience now focused on local small business success, I bring enterprise-level expertise at a scale and budget that works for you.
- MBA-level strategic thinking
- 40 years of proven global experience
- Affordable, tailored solutions
- Clear outcomes and deliverables
- Honest, reliable partnership